Due to the high volume of orders on handmade products, processing time can range from 3-15 business days. 

Once your order is processed and shipped with USPS, you can expect it to arrive within approximately 2-5 business days. However, please note that occasional delays may occur with USPS that are beyond our control.

Lutoe is not responsible for stolen, lost, or missing packages collected by USPS or other mail carriers. Customers must communicate with USPS (or their mail carrier)  to locate missing packages and file claims for reimbursement. If your package is returned to the warehouse due to an incorrect address, you will be required to cover the cost of reshipment. Please note that there is no refund for stolen, lost, or missing shipments.

If you have any concerns about the delivery of your order, USPS can provide assistance and updates on its status. Lost package claims should be filed with USPS for reimbursement

We appreciate your patience and understanding as we work to get your beautiful crystal jewelry to you as quickly as possible.

All sales are final. cancellations are not accepted once an order is placed. Please review your order details carefully before completing your purchase.

Crystal jewelry is believed to have various benefits, including promoting emotional well-being, enhancing spiritual growth, and providing protection against negative energies. Each crystal is unique and offers different properties, such as healing, clarity, and balance.

Choosing the right crystal jewelry depends on your personal preferences and the specific properties you are seeking. Consider the meaning and properties of different crystals, as well as your own intuition when selecting jewelry. Our website also provides detailed descriptions of each crystal to help you make an informed decision.

To keep your crystal jewelry in optimal condition, avoid exposing it to harsh chemicals, extreme temperatures, or prolonged sunlight, as these can damage the crystals. Clean your jewelry regularly with a soft cloth and store it in a safe place when not in use. Additionally, you can recharge the energy of your crystals by placing them under the moonlight or sunlight periodically.

Yes, we offer custom-made crystal jewelry for customers who want a unique piece tailored to their preferences. Contact us with your requirements, and our team will work with you to create a one-of-a-kind design that reflects your style and intentions.

We want you to be completely satisfied with your purchase. If you are not happy with your crystal jewelry for any reason, you may return it within [number] days of receiving it for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return.

Yes, we are committed to ethical sourcing practices and work with reputable suppliers who prioritize fair labor practices and environmental sustainability. We ensure that our crystals are sourced responsibly and ethically mined to support the well-being of both people and the planet.

We recommend removing your crystal jewelry before showering or swimming to prevent damage from water exposure. Water and chemicals found in swimming pools or shower products can negatively affect the appearance and energy of your crystals over time.

If you have any questions or concerns about your order, our products, or anything else, please don't hesitate to reach out to our customer support team. You can contact us through the contact form on our website. We strive to respond to all inquiries promptly and provide excellent customer service.